Frequently Asked Questions
Are Sew House Studio products made to order?
Yes. Our products are made to order and fulfilled by third-party production and fulfillment partners.
How long does production take?
Most products require approximately 2–7 business days for production before shipment. This is separate from carrier transit time.
Will I receive tracking?
When tracking is available, tracking information is provided after your order ships. Tracking can take some time to update after a label is created.
Can items from one order arrive separately?
Yes. Products can be fulfilled from different facilities, so an order may arrive in multiple packages.
Can I change or cancel my order?
Production may begin shortly after an order is placed. Contact us as soon as possible at support@sewhousestudio.com. We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed after production starts.
Do you accept returns or exchanges?
Because products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other customer ordering mistakes, except where required by applicable law.
What if my item is damaged, defective, misprinted, or incorrect?
Contact us within 30 days of delivery with your order number, a description of the issue, and clear photos. If the claim is approved, the resolution may include a replacement or refund.
Where can I find shipping and refund details?
Please review our Shipping Policy and Return & Refund Policy.
