Mix and Match
Shipping policy
SHIPPING POLICY
Sew House Studio products are made to order and fulfilled by third-party production and fulfillment partners. Products may be produced and shipped from different fulfillment facilities depending on product availability, destination, and production capacity.
ORDER PROCESSING
Most products require approximately 2–7 business days for production before shipment.
Production times may be longer during holidays, high-volume periods, inventory shortages, or when an item requires reprinting or additional quality control.
Business days generally do not include weekends or public holidays.
The processing time is separate from the shipping or transit time after an order has been handed to the carrier.
If we become unable to ship your order within the stated processing timeframe, we will contact you with an updated estimated shipping date and provide the option to accept the delay or cancel the affected order for a full refund, as applicable.
DELIVERY ESTIMATES
Estimated delivery times may be displayed at checkout based on the product, destination, selected shipping method, and fulfillment provider.
Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.
After an order has shipped, delivery may be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Customs processing
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Public holidays
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Transportation disruptions
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Incorrect or incomplete delivery information
Orders containing multiple products may be produced by different fulfillment facilities and may arrive in separate packages.
SHIPPING COSTS
Applicable shipping costs are calculated and displayed at checkout before you complete payment.
Any available free-shipping promotion or shipping discount will be displayed at checkout when applicable.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping details carefully before completing checkout.
If you notice an address error after placing your order, contact us as soon as possible at support@sewhousestudio.com.
We cannot guarantee that an address can be changed after production or fulfillment has started.
If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, additional shipping or reproduction charges may apply.
TRACKING
When tracking is available, tracking information will be provided after the order ships.
Tracking information may take some time to update after a shipping label is created or after the carrier receives the package.
LOST OR SIGNIFICANTLY DELAYED ORDERS
If your tracking has not updated for an extended period, your package appears to be significantly delayed, or you believe your shipment has been lost, please contact us at support@sewhousestudio.com and include your order number.
We will review the shipment information and, when appropriate, work with the fulfillment provider or carrier to investigate.
If a shipment is confirmed lost before delivery, we will provide an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.
Nothing in this Shipping Policy limits rights that cannot legally be excluded under applicable consumer protection law.
DELIVERED PACKAGES
If carrier tracking shows that a package was delivered but you cannot locate it, please:
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Check the delivery location and surrounding area.
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Check with household members, neighbors, building management, or reception staff where applicable.
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Confirm that the shipping address on your order was correct.
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Contact the carrier if additional delivery information is available.
You may also contact us at support@sewhousestudio.com and we will review the available shipment information.
INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility and are not included in the product price or shipping charge paid to Sew House Studio.
Customs processing may also result in additional delivery delays.
CONTACT
If you have questions about processing, shipping, tracking, or delivery, contact:
Sew House Studio
Operated by Studiohouse Commerce LLC
Email: support@sewhousestudio.com
Business mailing address:
30 N Gould St Ste N
Sheridan, WY 82801
United States
Please note that this is our business mailing address and is not a return warehouse.
