RETURN & REFUND POLICY

Sew House Studio products are made to order. Because each item is produced specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other customer ordering mistakes, except where required by applicable law.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@sewhousestudio.com within 30 days of delivery.

To help us resolve the issue, please include:

• Your order number

• A description of the problem

• Clear photos showing the item and the issue

If your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund. For issues caused by a production error, defect, misprint, damage in transit, or an incorrect item being sent, you will not be required to pay additional product or shipping charges for the approved resolution.

The 30-day reporting period above does not limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer law.

ORDER CHANGES & CANCELLATIONS

Because our products are made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, please contact us as soon as possible at support@sewhousestudio.com.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once production has started.

If we are able to cancel an order before production begins, any approved refund will be issued to the original payment method.

RETURNS

Please do not send products to our business mailing address.

Our Wyoming business address is not a return warehouse and cannot accept product returns.

If a return is approved or required under applicable law, please contact us first. We will provide the appropriate return instructions and, where applicable, the correct return address for your order.

Unauthorized returns sent without instructions may not be accepted or processed.

REFUNDS

If a refund is approved, it will be issued to the original payment method used for the purchase.

Once we initiate the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

If you have not received an approved refund within a reasonable period after receiving confirmation from us, please contact us at support@sewhousestudio.com.

MANDATORY CONSUMER RIGHTS

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.

Depending on where you live, applicable consumer protection laws may provide additional rights relating to cancellations, withdrawals, defective goods, refunds, repairs, or replacements.

For customers in jurisdictions where a statutory right of withdrawal applies to online purchases, those rights will apply as required by law. Certain made-to-order, customized, or clearly personalized products may be excluded from a statutory withdrawal right where permitted by applicable law.

If you believe a mandatory consumer right applies to your order, please contact us at support@sewhousestudio.com.

CONTACT US

For questions about returns, replacements, cancellations, or refunds, contact:

Sew House Studio
Operated by Studiohouse Commerce LLC
Email: support@sewhousestudio.com

Business mailing address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Please note that this is our business mailing address and is not a return warehouse.